Order processing

All orders are processed Monday through Friday, 9:30 a.m. to 5:30 p.m., within 1 to 3 days, excluding holidays.

Shipping cost

We offer free shipping on orders over $75 before taxes within Canada, on regular priced and sale products.
Some oversized products such as SUPs and EFOIL may have applicable delivery charges. We will contact you before finalizing the order if necessary.

Delivery insurance

Sport Radical undertakes to prepare the shipment of all its products in good and due form to protect them from damage that may occur during transport. We cannot be held responsible for any damage caused by the transport of products during an order of a value of $99.99 or more, with the exception of orders on which you choose a delivery insurance, available at the transition to the checkout.

The price schedules are as follows:
• Free coverage for orders under $99.99 $20
• for each order valued between $100 and $499.99 $30
• for each order with a value below $749.99 $40
• for each order over $750

In the rare exception where a product arrives in poor condition under the delivery insurance policy, we undertake to take it back at our expense in store within 10 working days and we will make a full refund of the transaction upon receipt of the product in question or a repair (under agreements).

Please contact the store directly for more details on our delivery insurance policy by message on our social networks or by phone at (418) 684-0600
Delivery delay

Quebec and Ontario
Main city: 2 to 3 business days
Rural areas: 3 to 6 working days

Elsewhere in Canada: 3 to 7 business days.

We ship our products with Canada Post, which sends a tracking number by email.

Pick up in store

It is possible to place your order online, then pick up your order directly in store. By choosing this option, the order will be ready the same day and at no cost.
Orders are quickly processed on weekdays, Monday to Friday from 9:30 a.m. to 5:30 p.m.